1. Showroom Operations
Daily Management: Oversee the daily operations of the showroom, ensuring that it runs smoothly and efficiently.
Opening and Closing: Manage opening and closing procedures, including ensuring the showroom is prepared and secure.
2. Customer Service
Customer Assistance: Provide exceptional customer service, assisting visitors with their inquiries, needs, and concerns.
Sales Support: Help customers select furniture that meets their needs, answer product-related questions, and facilitate sales.
3. Staff Management
Team Supervision: Manage and lead the showroom staff, including sales associates and support personnel.
Training: Train new staff members on showroom procedures, product knowledge, and customer service skills.
Performance Monitoring: Monitor staff performance, provide feedback, and conduct performance reviews.
4. Visual Merchandising
Product Display: Ensure that furniture and displays are arranged attractively and in a way that highlights key products and promotions.
Store Layout: Design and maintain the showroom layout to enhance the customer experience and promote sales.
5. Sales and Inventory
Sales Goals: Set and achieve sales targets for the showroom, monitoring performance and implementing strategies to boost sales.
Inventory Management: Oversee the inventory within the showroom, including managing stock levels and coordinating with the inventory manager for replenishment.
6. Customer Experience
Feedback Collection: Gather and analyze customer feedback to improve the showroom experience and address any issues.
Experience Enhancement: Implement strategies to enhance the overall customer experience, including in-store events, promotions, and personalized service.
7. Marketing and Promotion
Local Marketing: Coordinate with the marketing team to implement local marketing and promotional activities, such as in-store events and advertising.
Brand Representation: Ensure that the showroom reflects the brand’s image and values through its presentation and customer interactions.
8. Administrative Duties
Reporting: Prepare and review reports on sales performance, customer interactions, and other key metrics.
Documentation: Maintain accurate records of sales transactions, customer interactions, and other relevant documentation.
9. Facility Management
Maintenance: Ensure that the showroom is well-maintained, clean, and in good repair.
Safety Compliance: Adhere to health and safety regulations, ensuring that the showroom meets safety standards for both staff and customers.
10. Product Knowledge
Product Expertise: Stay knowledgeable about the furniture products, including features, benefits, and current promotions, to effectively assist customers and drive sales.
11. Event Coordination
In-Store Events: Plan and execute in-store events or promotions to attract customers and boost showroom traffic.
12. Problem Resolution
Issue Handling: Address and resolve any customer complaints or issues promptly and effectively, ensuring customer satisfaction.